Purpose of the position
- Through his/her work contribution and enthusiasm, the sales associate promotes profitable business operations at the store according to Marimekko's operational model.
- Presentation and sales of Marimekko products, providing customers with a positive impression of the products.
- Marimekko's store is an experiential meeting place whose range of lifestyle product lines includes clothing, home decor and accessories. The shop is a reflection of Marimekko's unique corporate and service culture.
- All of Marimekko's stores follow a harmonious concept, the goal of which is to present the whole Marimekko world to our customers in our desired way. Each store acts as a showcase of new products, building up Marimekko's visibility, strengthening the impression of the brand and encouraging the growth of retailing and online commerce.
Main areas of responsibility
Sales and customer services
- Genuinely greeting the customers and receiving them in a friendly way
- Prioritising customer service, constantly monitoring and reacting to the customer service situation in store.
- Mapping customer needs, presenting suitable product options to the customer, providing personalised and professional service, selling solutions
- Knowledge of products and product specifications, familiarising oneself with products independently, sharing information with co-workers
- Active product sales / upselling, campaign sales, prioritising profitable sales
- Familiarity with sales goals and ways to monitor them (KPI'S)
- Acquiring new loyal customers and linking sales in the crm.
Other store duties
- Receiving orders and product top-ups.
- Familiarity with the POS system.
- Familiarity with the return and complaint policies
- Maintaining the expression and tidiness of the store according to the presentation guidelines
- Participating in customer events and in the organisation of events
- Following announcements, email and feedback; participating in meetings and training sessions.
- Supporting the team and helping others when necessary