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Retail Assistant — Mosman

  • Located at Sydney’s Iconic - Taronga Zoo!
  • Casual Roles on offer!
  • December start date
    TCSA Retail Award: Hourly rates starting from: $17.55 per hour (17yrs) to $28.31 per hour (21+yrs) inclusive of casual loading, plus Weekend Penalties and Public Holiday loading where applicable This is truly unique retail work – Based at Taronga Zoo, Mosman!!

With Taronga’s busy School holiday period around the corner, we are seeking casual Retail Staff to join our dynamic team! Immediate start date available! We’re looking for energetic new starters who can hit the group running and provide top notch Taronga Zoo service for guests visiting the zoo!

About the Role…

  • Shifts typically range from 930am till 430pm, 10:30am till 3pm, 11am till 4pm, 12:30pm till 5:30pm and 9am till 5:30pm
  • You should have 4 days availability over a 7-day roster 3 to 4 shifts per week on offer!
  • Enhance the guest experience and maximise retail sales by providing excellent customer service in Taronga’s retail stores.

About You…

We are looking for candidates that have/ are willing to:

  • Exceptional customer service skills
  • The ability to positively engage with a range of guests including children
  • To be active – you’ll be on your feet for long periods of time and may require some moderate to heavy lifting and reaching
  • The availability to work flexible hours, we’re open 7 days per week
  • NSW Working with Children Check
  • Willingness to work across key Taronga Events, such as School Holiday period, Vivid, Twilight, School Holidays, New Year’s Eve etc
  • We encourage you to apply if you are 17 years and older
  • All on the job training provided


Our employees enjoy generous employment conditions including:

  • Complimentary family and friends passes to both Taronga’s zoos in Dubbo and Sydney
  • A wide range of discounts on our award winning accommodation
  • Discounted food and beverage purchases across both Taronga’s Dubbo and Sydney Zoo’s
  • Discounted Fitness Passport
  • To discover more about the benefits of working at Taronga, please visit our website here:

About Applying…

Please submit your resume and a cover letter of one page. You are also required to complete the two target questions as part of your application.

  1. What techniques do you use to ensure you provide superior customer service? How do you adjust your approach when you serve guests with different needs?
  2. Can you provide an example of when you dealt with an unhappy guest? What methods did you use to resolve this issue? What was the end result?
Applications close Sunday, 26 November 2023
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